Lorel Hoffman worked for me as a Code Specialist in the early 1980’s. She came to my group from the City of Houston. I found her to be intelligent, diligent, and loyal. She left our group to found Austin Permit Service. Then I had the opportunity in serving her as she represented her clients. She partnered with Melissa Whaley Hawthorne and they became the premier Code and Permit Service in Austin. Shortly after I retired from the City of Austin, she suggested that I join with Austin Permit Service as a part time Code Consultant. A great chance for me and a successful association. Without reservation, I recommend Austin Permit Service to all needing representation to any regulatory agency needed.

Frank Ivy

Deputy Building Official Retired,
City of Austin

I have had the opportunity to work with Austin Permit Service since its founding in 1984. Under the leadership of Lorel Hoffman and Melissa Hawthorne, this group of professionals has repeatedly exceeded our expectations in building and land planning code interpretation and, as importantly, in the procurement of approvals on a wide variety project types in a number of states. Their work is expedient, their style is low key and their track record is near perfect. I can confidently recommend them without any reservations whatsoever.

Jim Susman, AIA

STG Design

I have been using Austin Permit Service as a trusted partner in our development process for over 25 years and will continue to do so in the future. APS has the knowledge and capabilities to alert us to code or review issues before they are encountered and ultimately steer projects through the rigorous City of Austin process and always in a manner that meets our schedule. Their relationships with not only the development community but City staff continues to impress and we look forward to working with them on upcoming projects.

Gary Mefford

Castle Hill Partners
(f/k/a Castlerock Partners)

If you need any help navigating the complex processes within the city, I would strongly recommend including Austin Permit Service on your team. As an architect, and owner of an Architecture firm in the Austin area for over 15 years, I have used and recommended Melissa and the team at Austin Permit Service on every project that I can.

APS has a team spirit and quality that is hard to explain in words. Each one of the team members there knows the city dynamics and processes extremely well. They are also all very concerned about each project, and will work with you to make sure that you are taken care of. There are many projects that I have been a part of that Austin Permit service has worked to eliminate problems, and allow the project to continue forward, saving both time and money.

I have complete confidence in everything that they do, and I know they would be a benefit to any team that they could be a part of. I would highly recommend that you make them part of your team, and I am glad that they are part of mine.

Tony Keller, AIA

Link Architecture

Melissa has effectively and efficiently managed the permitting process on every project I have developed since the mid-1990’s. She is highly regarded by City Staff and Management, other Consultants as well as the development community. Melissa is actively involved in various City of Austin task forces and commissions in an effort to positively impact the land development process for all stakeholders. I can’t imagine developing a project without her involvement, she is a vital member of our development team.

Brett Denton

Ardent Residential

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